Returns and Refunds

RIGHT OF WITHDRAWAL
 The consumer customer enjoys the right of withdrawal, i.e. the right to return the goods and obtain a refund of the amount paid. However, in the event of a return, the costs of returning the goods (i.e. the costs of shipping the product from the Customer to the DAMEA warehouse) remain at your expense.

The right of withdrawal is excluded in case of:

  1. purchase by a Customer who holds the status of professional pursuant to art. 3, letter. c) of the Consumer Code;
  2. in the case of products made to measure or clearly personalized (art. 59 letter c) of the Consumer Code);
  3. sealed products that cannot be returned for hygienic reasons or related to health protection and have been opened after delivery (art. 59 letter e) of the Consumer Code).

The right of withdrawal can be exercised within fourteen (14) days (“ Withdrawal Period ”) from the day on which the consumer or a third party, other than the carrier and designated by the consumer, acquires physical possession of the product, or, in case of purchase of multiple products, from the day of delivery of the last product, or even in case of purchase of products with multiple lots or multiple pieces, from the day of delivery of the last lot or piece.

To exercise the right of withdrawal, within the Withdrawal Period, the Customer must first inform the Seller by sending to the email address care@damea.it any explicit declaration of his decision to withdraw from the contract (" Withdrawal Declaration ") indicating in the subject: "exercise of the right of withdrawal", and in the body of the email: order number, date of the order, the product(s) for which you intend to exercise the right of withdrawal, a telephone number, or or by using the withdrawal form made availableat this link.

The Customer who has exercised the right of withdrawal must wait for the return acceptance email from DAMEA and only subsequently must return the Product to the Seller at his own expense, without undue delay and in any case within fourteen (14) calendar days from date on which he communicated his decision to withdraw from the contract. The transport risks for returning the Products are entirely borne by the Customer.

The Customer must return the product carefully packaged, protected, intact and complete with all its accessories, manuals, labels and documents, using the original packaging in which the product was received and send it to this address: DAMEA, c/o Tlep srls , Viale Cristoforo Colombo 27C, 88900 Crotone (KR).

Upon arrival at the warehouse, DAMEA will ascertain the condition of the returned product and reserves the right to withhold the refund until that moment.

The Customer acknowledges and expressly accepts that, following the outcome of the aforementioned assessment, the return request will be rejected and the purchased Product will be returned to the Customer, charging the shipping costs, in the event of:

  • packaged product, the original packaging of which is missing, tampered with or damaged by the Customer or purchase of items;
  • product missing some integral parts or accessories;
  • product that is damaged for reasons other than transport, or there are anomalies in its state of conservation.

In case of refusal of the return, the Customer will be informed via a specific email (the " Return refusal email ") and will have to bear the shipping costs for returning the Product whose return has been refused. To this end, the Customer will be able to book a shipment or bear the shipping costs incurred by DAMEA, reimbursing them by bank transfer, the details of which will be communicated with the return refusal email.

Without prejudice to the above, the Customer who exercises the right of withdrawal is responsible for the decrease in the value of the products resulting from handling the products other than that necessary to establish their nature, characteristics and functioning. In this case, the amount to be refunded will be reduced by an amount equal to the decrease in value. In the event that the refund has already been made, the Seller will provide the bank details for the payment due by the Customer due to the decrease in the value of the Product.